Privacy policy
Last Updated: August 1, 2026
Love and Co LLC (“Love and Co,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy describes how we collect, use, disclose, retain, and protect personal information when you visit, use, or make a purchase from our website and online store (the “Site”), including when you purchase clothing, jewelry, incense, candles, and other products, contact us, or otherwise interact with us.
By using the Site, you acknowledge the practices described in this Privacy Policy.
1. Personal Information We Collect
The personal information we collect depends on how you interact with the Site and may include the following categories.
A. Contact and Identification Information
We may collect information such as:
● Your name;
● Email address;
● Telephone number;
● Billing address;
● Shipping address; and
● Other contact information you provide to us.
B. Order and Transaction Information
When you place or attempt to place an order, we may collect:
● Products purchased or viewed;
● Order number;
● Purchase amount;
● Billing and shipping information;
● Shipping and delivery status;
● Returns, exchanges, and refund information;
● Discount or promotional code information; and
● Communications concerning your order.
C. Payment Information
Payments on the Site are processed through Shopify Payments and its payment-processing partners.
Payment information may include your payment card number, expiration date, billing information, and other information required to authorize and process your payment. Full payment card information is generally processed by Shopify Payments or the applicable payment provider rather than directly by Love and Co.
Shopify and its payment providers may collect and process your payment information in accordance with their own privacy policies and applicable payment-processing requirements.
D. Customer Service and Inquiry Information
When you contact us, we may collect:
● Your name and contact information;
● The contents of your inquiry;
● Order information;
● Product questions;
● Return or exchange requests;
● Complaints or feedback; and
● Any other information you voluntarily provide.
Please do not send sensitive personal information through an ordinary email or contact form unless it is necessary for us to address your request.
E. Account Information
If customer accounts are available on the Site, we may collect account login information, saved addresses, order history, and account preferences.
F. Device and Website-Usage Information
When you visit or use the Site, we, Shopify, and authorized service providers may automatically collect certain information, including:
● Internet Protocol address;
● Browser type;
● Device type;
● Operating system;
● Network information;
● General location derived from an IP address;
● Pages viewed;
● Products viewed;
● Referring website;
● Date and time of access;
● Actions taken on the Site; and
● Cookie and similar technology identifiers.
G. Fraud-Prevention and Security Information
We may collect or receive information used to detect, investigate, and prevent suspected fraudulent, unauthorized, illegal, or harmful activity.
2. How We Collect Personal Information
We may collect personal information:
1. Directly from you, such as when you place an order, complete a form, create an account, request customer support, or contact us;
2. Automatically, through cookies, pixels, server logs, and similar technologies when you use the Site; and
3. From service providers and business partners, including Shopify, Shopify Payments, payment processors, shipping providers, fraud-prevention providers, and technical service providers.
3. How We Use Personal Information
We may use personal information for the following purposes:
● To provide and operate the Site;
● To process and fulfill orders;
● To process payments;
● To arrange shipping and delivery;
● To provide order confirmations and status updates;
● To process returns, exchanges, and refunds;
● To communicate with you about purchases or inquiries;
● To provide customer support;
● To create and manage customer accounts;
● To maintain business and transaction records;
● To improve our products, services, and Site;
● To understand how visitors use the Site;
● To personalize your shopping experience;
● To detect and prevent fraud, misuse, and security incidents;
● To enforce our terms, policies, and legal rights;
● To comply with tax, accounting, regulatory, and other legal obligations;
● To respond to lawful requests from courts, regulators, and government authorities; and
● To send promotional communications where you have consented or where otherwise permitted by applicable law.
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the applicable email or by contacting us. You may still receive non-promotional communications concerning your orders, account, or customer-service requests.
4. Shopify
Our online store is hosted and operated using Shopify. Shopify provides the e-commerce platform that allows us to offer products and services through the Site.
Shopify may collect and process personal information concerning your use of the Site, including information about your device, browsing activity, purchases, and interactions with Shopify-enabled services. Shopify may process this information as our service provider or, in certain circumstances, for its own purposes.
For additional information regarding Shopify’s collection and use of personal information and the privacy rights available directly through Shopify, please review the Shopify Consumer Privacy Policy.
5. How We Disclose Personal Information
We may disclose personal information to the following categories of recipients when reasonably necessary for the purposes described in this Privacy Policy.
A. Shopify and Payment Providers
We disclose information to Shopify, Shopify Payments, banks, card networks, and other payment providers to operate the Site, process transactions, prevent fraud, and provide related services.
B. Shipping and Fulfillment Providers
We may disclose your name, delivery address, contact information, and order details to postal services, shipping carriers, fulfillment providers, and other providers involved in delivering your order.
C. Technology and Business Service Providers
We may disclose information to service providers that assist us with:
● Website hosting and operation;
● Data storage;
● Website analytics;
● Customer support;
● Email delivery;
● Fraud detection;
● Cybersecurity;
● Accounting;
● Tax compliance;
● Professional advice; and
● Other legitimate business operations.
These providers may use personal information only as permitted by their agreements with us or as otherwise allowed or required by law.
D. Legal and Regulatory Disclosures
We may disclose personal information when we reasonably believe disclosure is necessary to:
● Comply with applicable law, regulation, legal process, or governmental request;
● Enforce our agreements and policies;
● Protect the rights, property, security, or safety of Love and Co, our customers, or others; or
● Investigate or prevent fraud, illegal activity, or security incidents.
E. Business Transactions
If Love and Co is involved in a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar business transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.
6. Sale, Sharing, and Targeted Advertising
We do not sell personal information in exchange for money.
Depending on the technologies, applications, advertising services, or Shopify settings used on the Site, certain disclosures of online identifiers or browsing activity may be considered a “sale,” “sharing,” or processing for targeted advertising under some U.S. state privacy laws, even when no money is exchanged.
Where required by applicable law, you may request to opt out of such processing through the privacy-choice tools made available on the Site or by contacting us at info@aibonnici.com.
We do not knowingly sell or share the personal information of individuals under 16 years of age.
7. Cookies and Similar Technologies
We, Shopify, and authorized service providers may use cookies, pixels, local storage, and similar technologies to operate and improve the Site.
These technologies may be used to:
● Keep the Site functioning;
● Maintain shopping-cart and checkout functions;
● Remember preferences;
● Authenticate users;
● Prevent fraud and maintain security;
● Measure Site traffic and performance;
● Understand customer interactions; and
● Support advertising or personalization features where enabled.
Some cookies are necessary for the Site to function and cannot be disabled through our systems. Other cookies may be controlled through the cookie or privacy settings presented on the Site, where available.
You may also configure your browser to block or delete cookies. Blocking certain cookies may cause some Site features, including cart or checkout features, to function improperly.
8. Do Not Track and Privacy Preference Signals
Some browsers offer a “Do Not Track” setting. Because there is currently no uniform industry standard for responding to Do Not Track signals, the Site may not respond to all such signals.
Where required by applicable law and supported by our systems, we will process legally recognized opt-out preference signals, such as Global Privacy Control signals, as requests to opt out of applicable data sharing or targeted advertising.
9. Data Retention
We retain personal information for as long as reasonably necessary to:
● Provide products and services;
● Complete transactions;
● Maintain business and tax records;
● Process returns, refunds, or disputes;
● Detect and prevent fraud;
● Enforce our agreements;
● Meet legal, accounting, tax, and regulatory requirements; and
● Establish, exercise, or defend legal claims.
Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.
When personal information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it.
10. Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic transmission, payment system, or data-storage system is completely secure. We therefore cannot guarantee the absolute security of personal information.
You are responsible for maintaining the confidentiality of any account credentials associated with the Site.
11. International Processing and Transfers
Love and Co is located in the United States. If you access the Site from Japan or another country, your personal information may be transferred to, stored in, or processed in the United States and other countries where Shopify or our service providers operate.
The privacy and data-protection laws of those countries may differ from the laws of your country of residence.
Where required by applicable law, we will take appropriate measures concerning international transfers and the protection of personal information.
12. Privacy Rights
Depending on where you reside and subject to applicable legal exceptions, you may have some or all of the following rights:
● To request information regarding the personal information we collect and use;
● To request access to personal information maintained about you;
● To request correction of inaccurate or incomplete personal information;
● To request deletion of personal information;
● To request restriction or suspension of certain processing;
● To request cessation of certain third-party disclosures;
● To obtain a portable copy of certain personal information;
● To opt out of the sale or sharing of personal information;
● To opt out of processing for targeted advertising;
● To limit certain uses or disclosures of sensitive personal information, where applicable;
● To withdraw consent where processing is based on consent; and
● To appeal certain decisions concerning a privacy request, where applicable.
We will not unlawfully discriminate against you for exercising an applicable privacy right.
Requests from Individuals in Japan
To the extent Japan’s Act on the Protection of Personal Information applies, individuals in Japan may have the right to request disclosure, correction, addition, deletion, suspension of use, erasure, or cessation of third-party provision of retained personal data, subject to applicable requirements and exceptions.
Requests from U.S. Residents
Residents of certain U.S. states may have additional rights under their state’s privacy laws. The rights available to you depend on your state of residence and whether the applicable law applies to Love and Co.
13. How to Submit a Privacy Request
To exercise an applicable privacy right, contact us at:
Email: info@aibonnici.com Subject line: Privacy Request
Please provide:
● Your full name;
● The email address associated with your order or inquiry;
● Your order number, if applicable;
● Your state or country of residence; and
● A clear description of your request.
We may need to verify your identity before completing a request. We will use information provided for verification only to process and document the request.
Where permitted by applicable law, an authorized agent may submit a request on your behalf. We may request evidence of the agent’s authority and may contact you directly to verify the request.
We will respond within the period required by applicable law. Certain information may be exempt from a request, including information we must retain to comply with legal obligations, complete transactions, prevent fraud, or establish or defend legal claims.
14. Children’s Privacy
The Site is not directed to children under 13 years of age, and we do not knowingly collect personal information directly from children under 13.
Individuals who have not reached the age of legal majority in their place of residence should use the Site or make purchases only with the involvement and permission of a parent or legal guardian.
If you believe a child has provided personal information to us without appropriate authorization, please contact us at info@aibonnici.com.
15. Third-Party Websites and Services
The Site may contain links to websites, applications, or services operated by third parties.
We are not responsible for the privacy, security, or content practices of third parties. We encourage you to review the privacy policies of any third-party website or service before providing personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business, the Site, Shopify services, legal requirements, or privacy practices.
When we make changes, we will post the revised Privacy Policy on the Site and update the “Last Updated” date above. Where required by law, we will provide additional notice or obtain consent.
17. Contact Us
For questions, complaints, or requests concerning this Privacy Policy or our handling of personal information, please contact:
Love and Co LLC Email: info@aibonnici.com